Retail Service Lead: Customer Care & Store Ops

O'Reilly Auto Parts; Lewiston (ME); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan & 401k with‑employ

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and manage shift responsibilities in the absence of leadership. The role focuses on delivering outstanding customer service, store appearance, and efficient operations in a fast-paced retail environment.

The position requires strong communication, automotive knowledge, and the ability to supervise daily store activities. Bilingual candidates are encouraged to apply and growth opportunities are available.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification preferred.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub, and store-to-store transfers and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language desirable

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and manage shift responsibilities in the absence of leadership. The role focuses on delivering outstanding customer service, store appearance, and efficient operations in a fast-paced retail environment.

The position requires strong communication, automotive knowledge, and the ability to supervise daily store activities. Bilingual candidates are encouraged to apply and growth opportunities are available.