Retail Service Lead: Customer Care & Shift Leader

O'Reilly Auto Parts; Prior Lake (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Flexible Spending Account

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Minnesota to support store leadership in driving sales, customer service, and store operations. The role includes shift management in the absence of store leadership and a focus on delivering exceptional in-store experiences.

Candidates with bilingual abilities are encouraged to apply. The position emphasizes teamwork, adherence to policy, and efficient handling of transactions, returns, and transfers, with opportunities for

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Perform all store opening/closing duties, including day end procedures and securing money/deposits.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Minnesota to support store leadership in driving sales, customer service, and store operations. The role includes shift management in the absence of store leadership and a focus on delivering exceptional in-store experiences.

Candidates with bilingual abilities are encouraged to apply. The position emphasizes teamwork, adherence to policy, and efficient handling of transactions, returns, and transfers, with opportunities for