Retail Service Lead – Auto Parts & Customer Care

O'Reilly Auto Parts; Two Harbors (MN); On-site; USD 16,000 - 28,000; Full time

Job summary

O'Reilly Auto Parts in Minnesota is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations, including shift management in the manager's absence.

The role emphasizes leading teams, coordinating customer service programs, handling returns, processing orders, phone support, and ensuring accurate invoicing while maintaining daily duties and a welcoming shopping environment.

Qualifications

• Strong communication skills.
• RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner.
• Ensure all merchandise is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members clock in/out according to policy.
• Perform all store opening/closing duties and day end procedures.

Skills

Strong communication skills

RSS Certification

Education

RSS Certification

Job description

O'Reilly Auto Parts in Minnesota is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations, including shift management in the manager's absence.

The role emphasizes leading teams, coordinating customer service programs, handling returns, processing orders, phone support, and ensuring accurate invoicing while maintaining daily duties and a welcoming shopping environment.