Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Saint Joseph (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

401k

Health Insurance

Vision/Dental

Paid Time Off

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts in Minnesota's Saint Joseph is seeking a Retail Service Specialist to support store leadership, deliver outstanding customer service, and help run daily store operations.

The role includes supervising customer service levels, processing store transfers and returns, and ensuring accurate invoicing. Bilingual candidates are encouraged to apply, with opportunities for shift management and career growth.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner with customer contact on shipment arrivals as needed.
• Handle returns and exchanges efficiently, issue refunds correctly, and manage returns area.

Skills

Communication

RSS Certification

Job description

O'Reilly Auto Parts in Minnesota's Saint Joseph is seeking a Retail Service Specialist to support store leadership, deliver outstanding customer service, and help run daily store operations.

The role includes supervising customer service levels, processing store transfers and returns, and ensuring accurate invoicing. Bilingual candidates are encouraged to apply, with opportunities for shift management and career growth.