Auto Parts Retail Lead — Customer Service & Shift Coach

O'Reilly Auto Parts; BLOOMINGTON (MN); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Bloomington, Minnesota, is seeking a Retail Service Specialist to support store management and lead customer service initiatives. Responsibilities include supervising team members, managing store operations, processing orders and returns, and ensuring adherence to company policies. Candidates with retail sales experience, communication skills, and bilingual abilities are highly encouraged to apply. O'Reilly offers competitive wages and various benefits, including health insurance and career growth opportunities.

Qualifications

• Ability to obtain RSS Certification.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure timely processing of buy online/ship to store orders.
• Process customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Fluency in multiple languages

Job description

O'Reilly Auto Parts in Bloomington, Minnesota, is seeking a Retail Service Specialist to support store management and lead customer service initiatives. Responsibilities include supervising team members, managing store operations, processing orders and returns, and ensuring adherence to company policies. Candidates with retail sales experience, communication skills, and bilingual abilities are highly encouraged to apply. O'Reilly offers competitive wages and various benefits, including health insurance and career growth opportunities.