Retail Service Lead: Coach, Cash & Customer Experience

Kohl's; Green Bay (WI); On-site; USD 23,000 - 30,000; Full time

Job summary

Kohl’s in Green Bay, WI seeks an experienced supervisor to lead associates in delivering fast, friendly service and accurate transactions. You will coach teams, meet targets, and ensure adherence to brand standards across POS, customer service, merchandising, and inventory controls.

The role emphasizes leadership, integrity, and a customer-focused mindset, with responsibilities spanning training, loss prevention collaboration, and efficient store operations.

Qualifications

• Experience supervising teams or associates to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support storewide goals.
• Coach and train associates to execute POS and customer service standards per company guidelines.
• Support training on merchandising standards, product knowledge, and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy through merchandise disposition practices.
• Oversee daily cash-related processes such as register balancing and cash handling.

Skills

Supervising teams

Communication skills

Flexibility

Customer service mindset

Job description

Kohl’s in Green Bay, WI seeks an experienced supervisor to lead associates in delivering fast, friendly service and accurate transactions. You will coach teams, meet targets, and ensure adherence to brand standards across POS, customer service, merchandising, and inventory controls.

The role emphasizes leadership, integrity, and a customer-focused mindset, with responsibilities spanning training, loss prevention collaboration, and efficient store operations.