Retail Service Lead - Bilingual & Shift Supervisor

O'Reilly Auto Parts; East Point (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Medical, Dental, Vision Insurance

Stock Purchase Plan

Paid Time Off

Tuition assistance

Wellbeing programs

Career growth opportunities

Job summary

The Retail Service Specialist at O'Reilly Auto Parts supports the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. You will lead store team members in providing excellent customer service to retail and professional customers, oversee order processing, returns, and store procedures,

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is required.
• Fluent in English; bilingual ability (Spanish) helpful is desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to customer service programs.
• Ensure telephone calls are answered per policy and orders are processed timely (buy online/ship to store, hub, etc.).
• Handle special orders and outside purchases efficiently and follow procedures.
• Process returns and exchanges, issue refunds accurately, and stage returned merchandise.
• Ensure merchandise is invoiced before leaving the store and communicate Zipline messages.
• Assign and oversee merchandising tasks and ensure adherence to posted schedules; manage opening/closing duties and security checks.
• Perform other duties as assigned.

Skills

Strong communication skills

RSS Certification

Bilingual (Spanish helpful)

Job description

The Retail Service Specialist at O'Reilly Auto Parts supports the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. You will lead store team members in providing excellent customer service to retail and professional customers, oversee order processing, returns, and store procedures,