Bilingual Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Plainfield Township (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Health, dental, & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence and encourages bilingual candidates.

Responsibilities include leading the store team to deliver excellent customer service to retail and professional customers, supervising showroom service levels, handling transactions, orders, returns, and coordinating merchandise, with

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom, ensuring adherence to customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the outside purchase ledger.
• Oversee returns and exchanges, ensure refunds are issued accurately and merchandise is processed correctly.
• Invoice all merchandise, including core charges and warranties, before it leaves the store.
• Communicate Zipline messages and ensure Image Maker/merchandising tasks are completed as assigned.
• Ensure adherence to posted work schedules and proper clock-in/out procedures.
• Perform store opening/closing duties and day-end procedures, including money handling, deposits, and security checks.
• Other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence and encourages bilingual candidates.

Responsibilities include leading the store team to deliver excellent customer service to retail and professional customers, supervising showroom service levels, handling transactions, orders, returns, and coordinating merchandise, with