Retail Service Lead - Bilingual & Shift Manager

O'Reilly Auto Parts; Heber (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401(k) with employer contributions (1)

Medical, dental, and vision insurance

Health programs and wellness

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, appearance, and operations. This role may assume shift leadership in their absence. Bilingual candidates are encouraged to apply.

The position focuses on leading a team to provide outstanding customer service, managing store operations, and ensuring accurate processing of orders and returns. A strong communication skill set and RSS Certification readiness are valued.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure execution of service programs.
• Answer the telephone according to company policy.
• Process buy online/ship to store, transfers, and DC add orders promptly and notify customers of shipment arrivals.

Skills

Strong communication skills

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, appearance, and operations. This role may assume shift leadership in their absence. Bilingual candidates are encouraged to apply.

The position focuses on leading a team to provide outstanding customer service, managing store operations, and ensuring accurate processing of orders and returns. A strong communication skill set and RSS Certification readiness are valued.