Retail Service Lead - Bilingual & Shift Manager

O'Reilly Auto Parts; Slocomb (AL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k with Start‑

Medical, Dental, Vision Insurance with

Health/Wellbeing Programs

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may include shift management in the absence of management.

Responsibilities include leading store staff, maintaining customer service standards, processing orders, handling returns, and ensuring proper invoicing and security procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Desirable: retail sales experience, automotive systems knowledge and ASE Certification, multilingual (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure adherence to customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub transfers, and store-to-store orders; contact customers on shipment arrivals.
• Handle special orders and outside purchases per procedure; manage returns and refunds accurately.
• Invoicing of merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks to staff.
• Ensure staff clock in/out and follow posted work schedule; assist with day-to-day opening/closing duties.
• Perform day end procedures, secure money/deposits, and ensure building security.
• All other duties as assigned.

Skills

Strong communication skills

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may include shift management in the absence of management.

Responsibilities include leading store staff, maintaining customer service standards, processing orders, handling returns, and ensuring proper invoicing and security procedures.