Retail Service Lead - Bilingual & Shift

O'Reilly Auto Parts; Bolivar (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

O'Reilly Auto Parts in Bolivar, MO is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, with shift management duties when leadership is unavailable.

This role values bilingual candidates and strong communication, with responsibilities spanning customer service, order processing, returns, invoicing, and security duties.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise showroom customer service levels and programs.
• Manage phone inquiries and store-to-store transfers.
• Perform opening/closing duties and secure money and premises.

Skills

Strong communication skills

Spanish language skills

RSS Certification

Job description

O'Reilly Auto Parts in Bolivar, MO is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, with shift management duties when leadership is unavailable.

This role values bilingual candidates and strong communication, with responsibilities spanning customer service, order processing, returns, invoicing, and security duties.