Auto Parts Retail Lead: Customer Experience & Operations

O'Reilly Auto Parts; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

A national auto parts retailer is seeking a Retail Service Specialist in Richmond, Virginia. This role involves supporting management in sales, customer service, and store operations. Key duties include leading the team to deliver excellent service, managing operations in the absence of managers, and ensuring efficient processing of transactions. Strong communication skills and the ability to obtain RSS Certification are required. Bilingual candidates are highly encouraged to apply. A competitive compensation package is offered.

Qualifications

• Strong communication skills are essential for team coordination.
• Ability to obtain RSS Certification is required.
• Experience in retail sales, especially in auto parts, is desired.
• Knowledge of automotive systems and repairs is a plus.
• ASE Certification is an advantage.
• Fluency in multiple languages, particularly Spanish, is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Process online orders and transfers efficiently.
• Ensure proper handling of customer returns and exchanges.
• Perform store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

A national auto parts retailer is seeking a Retail Service Specialist in Richmond, Virginia. This role involves supporting management in sales, customer service, and store operations. Key duties include leading the team to deliver excellent service, managing operations in the absence of managers, and ensuring efficient processing of transactions. Strong communication skills and the ability to obtain RSS Certification are required. Bilingual candidates are highly encouraged to apply. A competitive compensation package is offered.