Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Team Member Health Programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Montgomery, Alabama, to assist in managing store operations and provide excellent customer service to both retail and professional customers. Candidates must possess strong communication skills and be able to lead team members effectively.

The position includes responsibilities such as supervising customer service levels, handling returns, and performing opening and closing duties. Bilingual candidates are encouraged to apply. Competitive wages and comprehensive benefits package are offered.

Qualifications

• Ability to obtain RSS Certification required.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in customer service.
• Supervise customer service in the showroom.
• Process online orders efficiently.
• Handle returns and exchanges accurately.
• Perform opening and closing store duties.

Skills

Strong communication skills

Customer service

Retail sales experience

Education

High school diploma or equivalent

Tools

Computer systems for invoicing

Security alarm systems

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Montgomery, Alabama, to assist in managing store operations and provide excellent customer service to both retail and professional customers. Candidates must possess strong communication skills and be able to lead team members effectively.

The position includes responsibilities such as supervising customer service levels, handling returns, and performing opening and closing duties. Bilingual candidates are encouraged to apply. Competitive wages and comprehensive benefits package are offered.