Retail Service Lead - Bilingual, Auto Parts

O'Reilly Auto Parts; Cass Lake (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Minnesota Cass Lake is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. This role will also assume shift management in the manager's absence and encourages bilingual candidates to apply.

The position emphasizes strong communication, handling showroom service, processing orders, returns, and invoicing while maintaining policy compliance and a safe environment for customers and team members.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom; ensure policy adherence.
• Answer calls per company policy and manage transfers and orders promptly.
• Ensure returns, exchanges, and refunds are handled accurately and efficiently.
• Invoicing and processing merchandise before leaving the store.
• Coordinate communication and merchandising tasks as assigned.
• Manage opening/closing duties, money handling, and security checks.

Skills

Strong communication

RSS Certification

Education

RSS Certification

Job description

O'Reilly Auto Parts in Minnesota Cass Lake is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. This role will also assume shift management in the manager's absence and encourages bilingual candidates to apply.

The position emphasizes strong communication, handling showroom service, processing orders, returns, and invoicing while maintaining policy compliance and a safe environment for customers and team members.