Retail Service Lead - Auto Parts (Bilingual)

O'Reilly Auto Parts; Halifax (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. It includes shift management in the manager's absence and encourages bilingual candidates to apply.

The role emphasizes leading a team, ensuring timely order processing and accurate refunds, and maintaining inventory and merchandising standards across the store.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed promptly and customers are contacted upon shipment.
• Ensure returns are processed efficiently and refunds issued using correct payment methods.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. It includes shift management in the manager's absence and encourages bilingual candidates to apply.

The role emphasizes leading a team, ensuring timely order processing and accurate refunds, and maintaining inventory and merchandising standards across the store.