Retail Service Lead & Shift Manager - Bilingual

O'Reilly Auto Enterprises, LLC; Cass Lake (MN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Medical/dental/vision insurance

Wellbeing programs

Tuition assistance

Job summary

O’Reilly Auto Parts is hiring at a Minnesota store to lead the team in delivering top-notch customer service, managing day-to-day store operations, and taking on shift leadership in the absence of management. The role emphasizes helping retail and professional customers while maintaining store appearance and processes.

The position requires strong communication, automotive knowledge, and related certifications.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store, transfers, and DC add orders timely and notify customers on shipment.

Skills

Strong communication

RSS Certification

Retail experience

Automotive knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is hiring at a Minnesota store to lead the team in delivering top-notch customer service, managing day-to-day store operations, and taking on shift leadership in the absence of management. The role emphasizes helping retail and professional customers while maintaining store appearance and processes.

The position requires strong communication, automotive knowledge, and related certifications.