Retail Service Lead - Auto Parts & Store Ops

O'Reilly Auto Parts; Brattleboro (VT); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages plus benefits

Paid time off

401k with employer contributions

Descripción de la vacante

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and management team in sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence and ensuring all processes run smoothly for customers and the team.

Required are strong communication skills and RSS Certification, with preferred background in auto parts retail, automotive systems knowledge, and language flexibility.

Formación

• Must have strong communication skills.
• RSS Certification required or in progress.
• Retail sales experience preferred, especially in auto parts.
• Automotive systems and repair knowledge beneficial.

Responsabilidades

• Lead store team members to deliver excellent customer service.
• Supervise customer service levels in the showroom and execute programs.
• Ensure telephone and transfer orders are processed promptly and customers are informed on shipments.
• Handle returns, exchanges, and refunds accurately and efficiently.
• Oversee daily opening/closing duties and secure deposits as needed.

Conocimientos

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

Descripción del empleo

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and management team in sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence and ensuring all processes run smoothly for customers and the team.

Required are strong communication skills and RSS Certification, with preferred background in auto parts retail, automotive systems knowledge, and language flexibility.