Retail Service Lead – Auto Parts & Customer Experience

O'Reilly Auto Parts; Winona (MN); On-site; USD 15,718 - 27,965; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Winona, Minnesota. This role involves leading a store team to provide exceptional customer service, supervising retail operations, and handling shift management tasks. Candidates should have strong communication skills, experience in retail, and automotive knowledge is a plus. The position offers competitive wages, benefits including medical and tuition assistance, and a commitment to career growth within the company.

Qualifications

• Perform all store opening/closing duties, including cash handling and security.
• Handle retail customer returns and exchanges efficiently and accurately.
• Ensure customer service levels are maintained with effective supervision.

Responsibilities

• Lead store team members to provide excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure inventory and orders are processed timely and accurately.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

Retail sales experience preferred

Automotive systems knowledge

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Winona, Minnesota. This role involves leading a store team to provide exceptional customer service, supervising retail operations, and handling shift management tasks. Candidates should have strong communication skills, experience in retail, and automotive knowledge is a plus. The position offers competitive wages, benefits including medical and tuition assistance, and a commitment to career growth within the company.