Auto Parts Store Lead & Customer Experience Pro

O'Reilly Auto Parts; Columbia Heights (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Paid Time Off

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Minnesota to support the Store Manager and assist with sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and a strong emphasis on delivering excellent customer service to both retail and professional customers.

Responsibilities include supervising service levels, handling store communications, processing online orders and transfers, managing returns, invoicing,

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team member execution on service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders and notify customers on shipment arrivals.
• Handle returns and exchanges efficiently and accurately.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Verify adherence to schedule and proper clock-in/out procedures.
• Perform store opening/closing duties, day-end procedures, and security checks.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Minnesota to support the Store Manager and assist with sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and a strong emphasis on delivering excellent customer service to both retail and professional customers.

Responsibilities include supervising service levels, handling store communications, processing online orders and transfers, managing returns, invoicing,