Shift Lead: Auto Parts Retail & Customer Service

O'Reilly Auto Parts; Shakopee (MN); On-site; USD 15,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k starting day one

Medical/Dental/Vision Insurance

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Shakopee, MN. You will support store management, lead front-line teams, and ensure exceptional customer service across retail and professional customers.

The role involves shift management in managers' absence, maintaining store appearance, and handling store operations while promoting inventory accuracy and efficient transactions.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team adherence to service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub transfers, and DC add orders promptly and inform customers of shipments.

Skills

Strong communication skills

Retail sales experience

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Shakopee, MN. You will support store management, lead front-line teams, and ensure exceptional customer service across retail and professional customers.

The role involves shift management in managers' absence, maintaining store appearance, and handling store operations while promoting inventory accuracy and efficient transactions.