Retail Service Lead — Auto Parts & Customer Experience

O'Reilly Automotive; Mobile (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Paid Time Off

Job summary

O'Reilly Auto Parts in Mobile, AL is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply and welcome to join a team focused on customer success. Key duties include leading merchandising and service programs, ensuring accurate refunds and returns, and coordinating store tasks and security procedures for daily

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts in Mobile, AL is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply and welcome to join a team focused on customer success. Key duties include leading merchandising and service programs, ensuring accurate refunds and returns, and coordinating store tasks and security procedures for daily