Retail Service Lead - Auto Parts (Bilingual)

O'Reilly Automotive; Irondale (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

O'Reilly Auto Parts in Irondale, AL is seeking a Retail Service Specialist to support store leadership by delivering excellent customer service, supervising showroom operations, and assisting with store procedures.

The role includes shift management in the absence of managers, training team members, ensuring accurate order processing, returns, and safe store opening/closing, with bilingual candidates encouraged.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification within probationary period.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure policy adherence.
• Process buy online/ship to store, transfers, and DC add orders timely and notify customers on shipment arrivals.
• Handle returns and exchanges efficiently and refunds with correct methods.
• Perform store opening/closing duties and secure deposits per policy.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts in Irondale, AL is seeking a Retail Service Specialist to support store leadership by delivering excellent customer service, supervising showroom operations, and assisting with store procedures.

The role includes shift management in the absence of managers, training team members, ensuring accurate order processing, returns, and safe store opening/closing, with bilingual candidates encouraged.