Bilingual Retail Service Lead — Auto Parts

O'Reilly Auto Parts; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading the team to deliver outstanding customer service, managing showroom service levels, processing orders and transfers, handling returns and invoicing, and performing daily

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in showroom and ensure adherence to service programs.
• Ensure opening/closing duties, day end procedures, and security measures are followed.
• Process buy online/ship to store, transfers, and external orders and communicate shipment arrivals when needed.
• Handle returns, exchanges, and invoicing accurately and efficiently.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading the team to deliver outstanding customer service, managing showroom service levels, processing orders and transfers, handling returns and invoicing, and performing daily