Retail Security Ops Manager - Lead Client & Team Growth

Allied Universal; Mt. Lebanon (PA); Presencial; USD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Retirement plan

Eight paid holidays

Descripción de la vacante

Allied Universal is seeking a Retail Account Manager for client sites in Mt. Lebanon, PA. You will supervise day-to-day security operations, manage a team of officers and site supervisors, and ensure high-quality services align with client expectations and contractual requirements.

You will build strong client relationships, oversee staffing, payroll, training, and performance management, and work to meet financial and operational goals while providing reliable after-hours support when needed.

Formación

• Four year degree in Criminal Justice, Business Administration or related field.
• Previous Contract Security, facilities management, military or law enforcement experience.
• At least 2 years of business management/operations/supervisory experience.
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Outstanding interpersonal and communications skills required.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll, billing and scheduling experience preferred.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Responsabilidades

• Supervise the day-to-day security operations of an assigned client site.
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client.
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by Client or District Manager.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

Conocimientos

Interpersonal skills

Communication skills

Team leadership

Customer service

Educación

Bachelors degree in Criminal Justice / Business Administration

Herramientas

WinTeam

Descripción del empleo

Allied Universal is seeking a Retail Account Manager for client sites in Mt. Lebanon, PA. You will supervise day-to-day security operations, manage a team of officers and site supervisors, and ensure high-quality services align with client expectations and contractual requirements.

You will build strong client relationships, oversee staffing, payroll, training, and performance management, and work to meet financial and operational goals while providing reliable after-hours support when needed.