Security Operations Leader: Drive Teams & Client Excellence

Allied Universal; Texas; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Eight paid holidays, five sick days, &

Vacation accrual 3.08 hours biweekly

Job summary

Allied Universal is seeking an Account Manager to lead daily security operations and manage a large team of security officers and supervisors in Texas. You will drive performance, scheduling, client relations, and incident response to deliver safety and exceptional service.

The role demands strong leadership, experience overseeing manned guarding, security technology, and coordination with clients, with growth opportunities within a global security leader.

Qualifications

• High school diploma or equivalent.
• Licensing requirements may be required prior to employment.
• Valid driver’s license if driving a company vehicle or personal vehicle for business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; cost control related to inventory.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Leadership

Team management

Scheduling

Client relationships

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

Microsoft Office

Job description

Allied Universal is seeking an Account Manager to lead daily security operations and manage a large team of security officers and supervisors in Texas. You will drive performance, scheduling, client relations, and incident response to deliver safety and exceptional service.

The role demands strong leadership, experience overseeing manned guarding, security technology, and coordination with clients, with growth opportunities within a global security leader.