Retail Sales & Training Lead

Floor & Decor; Everett (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life coverage

Job summary

Floor & Decor in Everett, WA seeks an Customer Service/Sales oriented trainer to develop Product Sales Specialists and ensure an exceptional shopping experience with strong product knowledge and service. The role focuses on coaching, certification, and merchandising of the department.

Responsibilities include directing staff, executing forklift certs, processing sales, and delivering classes to customers while upholding company values and SOPs.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act and work in a manner that is consistent with company’s core values
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the POS system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Skills

Customer service

Sales experience

Excellent communication

Multi-tasking

Product knowledge

POS system

Forklift certification

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor in Everett, WA seeks an Customer Service/Sales oriented trainer to develop Product Sales Specialists and ensure an exceptional shopping experience with strong product knowledge and service. The role focuses on coaching, certification, and merchandising of the department.

Responsibilities include directing staff, executing forklift certs, processing sales, and delivering classes to customers while upholding company values and SOPs.