Retail Sales Team Leader — Growth, Training & Ops

The Tile Shop; Bel Air (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Benefits

Health Savings Account (HSA)

401(k) Retirement Plan

Employee Discount

Job summary

The Tile Shop is seeking an experienced retail sales leader to build and develop a high-performing team across our stores. You will train associates, greet customers, and drive tile sales while ensuring excellent service and accurate store operations.

In this role you will learn installation processes, educate customers, maintain inventory accuracy, and schedule staff to meet goals. Weekend availability is required to succeed.

Qualifications

• 1+ years of experience in retail management.
• Must have weekend availability.
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations.
• Work well with others in a fast-paced, commission sales environment.
• Open to learning and growing independently and from feedback.
• Lead with a positive attitude and contagious enthusiasm.
• Detail-oriented and highly organized.
• Sense of design: mix styles, colors, textures to present appealing displays.
• Ability to read, write, and speak in English.
• Previous experience in a related field preferred.

Responsibilities

• Build and develop a well-rounded team of Sales Associates.
• Train and coach employees on policies, procedures and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals.
• Learn the installation process and products to educate customers.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for Associates and Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.

Skills

Retail management

Sales leadership

Customer relationships

Strong work ethic

Team motivation

Communication

Positive attitude

Detail-oriented

Organization

English proficiency

Learning mindset

Tools

Basic computer skills

Job description

The Tile Shop is seeking an experienced retail sales leader to build and develop a high-performing team across our stores. You will train associates, greet customers, and drive tile sales while ensuring excellent service and accurate store operations.

In this role you will learn installation processes, educate customers, maintain inventory accuracy, and schedule staff to meet goals. Weekend availability is required to succeed.