Retail Sales Team Lead & Store Ops Coach

The Tile Shop; Mequon (WI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Benefits

Health Savings Account (HSA)

Vision Insurance

Basic Life and AD&D

Voluntary Life

Voluntary Short-Term Disability

Long Term Disability

Voluntary Accident Insurance

Employee Assistance Program (EAP)

401(k) Retirement Plan

401(k) Matching

Employee Discount

Job summary

The Tile Shop is seeking a dynamic Retail Store Manager to build and lead a high-performing sales team in Wisconsin. You will coach staff, greet customers, and drive tile sales while ensuring excellent service and smooth store operations.

First year income is expected to be 60–75K at target, with benefits and opportunities for growth. This role requires weekend availability and a strong customer-focused mindset in a fast-paced environment.

Qualifications

• 1+ years of experience in retail management.
• Proven ability to build, develop, and motivate a sales team.
• Must have weekend availability.
• Strong work ethic with a drive to exceed expectations.
• Work well with others in a fast-paced, commission sales environment.
• Open to learning and growing independently and from feedback.
• Lead with a positive attitude and contagious enthusiasm.
• Detail-oriented and highly organized.
• Sense of design: combine styles, colors, and textures.
• Basic mathematical and computer skills.
• Ability to read, write, and speak English.

Responsibilities

• Build and develop a well-rounded team of Sales Associates.
• Train and coach employees on policies, procedures and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals.
• Learn the installation process and products to educate customers.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for Associates and Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Other duties as assigned.

Skills

Leadership

Sales

Team motivation

Customer service

Organization

Design sense

English proficiency

Basic math

Computer skills

Weekend availability

Job description

The Tile Shop is seeking a dynamic Retail Store Manager to build and lead a high-performing sales team in Wisconsin. You will coach staff, greet customers, and drive tile sales while ensuring excellent service and smooth store operations.

First year income is expected to be 60–75K at target, with benefits and opportunities for growth. This role requires weekend availability and a strong customer-focused mindset in a fast-paced environment.