Retail Sales Supervisor - Vision & Service Leader

Warby Parker in; Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k)

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in Short Pump, VA is seeking a Sales Supervisor to lead floor sales and mentor a friendly team in a fast-paced retail environment. You’ll share Warby Parker’s story, deliver expert product knowledge, and contribute to process improvements while keeping a high-energy, customer-focused atmosphere.

Responsibilities include opening/closing the store, guiding front-of-house operations when a manager isn’t present, and promoting an inclusive culture for customers and colleagues.

Qualifications

• Retail experience with a customer focus and a willingness to lead a small team.
• 6+ months in a management position with proven people skills.
• Strong interpersonal abilities and communication under pressure.

Responsibilities

• Lead the selling on the floor and front-of-house operations when a manager is not present.
• Open and close the store and foster an inclusive culture for customers and teammates.
• Share Warby Parker's values and product knowledge with customers.
• Identify opportunities to improve the retail experience and suggest ideas.
• Maintain an upbeat, flexible team environment and lead by example.
• Provide thoughtful, honest style advice and cultivate exceptional service.
• Support process improvements and participate in special projects.

Skills

Retail sales

Leadership

Customer service

Communication

Adaptability

Team spirit

Job description

Warby Parker in Short Pump, VA is seeking a Sales Supervisor to lead floor sales and mentor a friendly team in a fast-paced retail environment. You’ll share Warby Parker’s story, deliver expert product knowledge, and contribute to process improvements while keeping a high-energy, customer-focused atmosphere.

Responsibilities include opening/closing the store, guiding front-of-house operations when a manager isn’t present, and promoting an inclusive culture for customers and colleagues.