Retail Sales Supervisor - Brand & Service Innovator

Warby Parker; Ann Arbor (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Life and AD&D Insurance

Paid sick leave

Paid holidays

Vacation days

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a Sales Supervisor to help create nothing-short-of-amazing experiences for our customers on the sales floor. You will lead front-of-house operations, share Warby Parker's story, and contribute to process improvements and special projects across our U.S.

locations. Ideal candidates bring professional retail experience with at least 6 months in a management role, superb interpersonal and communication skills, and an entrepreneurial, curious mindset.

Qualifications

• Professional retail experience with 6+ months in a managerial role.
• Exceptional interpersonal and communication skills for top‑notch customer service.
• Cool under pressure and adaptable; proactive, entrepreneurial mindset.
• Curious, eager to learn, and a team player who energizes others.
• Innovative problem-solver who brings positive energy, even on long hours.
• Not listed on LEIE (compliance with policy).

Responsibilities

• Lead the selling on the floor and front‑of‑house operations when a manager is not present.
• Open and close the store.
• Foster an inclusive culture and lead by example.
• Contribute to process improvements and special projects.
• Deliver exceptional service and product knowledge to customers.

Skills

Retail management

Customer service

Interpersonal skills

Communication skills

Adaptability

Entrepreneurial mindset

Team leadership

Job description

Warby Parker is seeking a Sales Supervisor to help create nothing-short-of-amazing experiences for our customers on the sales floor. You will lead front-of-house operations, share Warby Parker's story, and contribute to process improvements and special projects across our U.S.

locations. Ideal candidates bring professional retail experience with at least 6 months in a management role, superb interpersonal and communication skills, and an entrepreneurial, curious mindset.