Retail Sales Supervisor & Team Leader

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Norfolk (VA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Norfolk, VA is seeking a Supervisory Sales Associate to lead a team of sales associates and deliver outstanding customer service. You will help customers select products, promote promotions, and ensure a positive shopping experience while maintaining store operations.

The role emphasizes leadership, teamwork, and reliable cash handling, with opportunities to stay current on product knowledge and sales techniques. Availability for varied hours is required.

Qualifications

• 1-2 years of Retail or relevant work experience required.
• 1 year of lead or supervisory experience preferred.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret basic documents.
• Basic math and cash handling abilities.

Responsabilités

• Proactively engage and connect with customers.
• Ask questions to understand customer needs.
• Direct customers to merchandise and inform about events and promotions.
• Provide premier customer service and build positive relationships.
• Maintain store appearance and organization.
• Cross-sell and upsell based on customer needs and trends.
• Operate POS system, process transactions, and reconcile cash.
• Assist with inventory accuracy and merchandise ticketing.
• Supervise and coach sales associates; prioritize tasks.
• Open/close locations and support department management.

Connaissances

Customer service

Leadership

Team supervision

Communication skills

Sales knowledge

Outils

POS system

Description du poste

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Norfolk, VA is seeking a Supervisory Sales Associate to lead a team of sales associates and deliver outstanding customer service. You will help customers select products, promote promotions, and ensure a positive shopping experience while maintaining store operations.

The role emphasizes leadership, teamwork, and reliable cash handling, with opportunities to stay current on product knowledge and sales techniques. Availability for varied hours is required.