Retail Sales Lead & Customer Experience Champion

Navy Exchange; Norfolk (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Navy Exchange is seeking a Supervisory Sales Associate at NORFOLK to lead and engage with customers and staff. The role emphasizes presenting our brand, driving customer satisfaction, and fostering a positive, productive work environment.

You will coach sales associates, stay current on products, and communicate effectively to educate customers and drive sales while upholding store standards and procedures.

Qualifications

• Customer service skills for assisting customers and building rapport.
• Strong organizational abilities to maintain appearance and inventory.
• Supervisory experience including coaching, training, and directing associates.

Responsibilities

• Proactively engage and connect with customers to assess needs.
• Inform customers about promotions, events, STAR card, and store offerings.
• Direct customers to merchandise and maintain store layout and appearance.
• Cross-sell and upsell products based on customer needs.
• Handle POS transactions, cash handling, and paperwork accurately.
• Maintain inventory accuracy, count and ticket merchandise, participate in inventories.

Skills

Customer service

Organization

Supervisory

Product knowledge

Experience

Communication

Job description

Navy Exchange is seeking a Supervisory Sales Associate at NORFOLK to lead and engage with customers and staff. The role emphasizes presenting our brand, driving customer satisfaction, and fostering a positive, productive work environment.

You will coach sales associates, stay current on products, and communicate effectively to educate customers and drive sales while upholding store standards and procedures.