Retail Sales Supervisor: Lead, Inspire & Develop Team

Steve Madden; Costa Mesa (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

Flexible Spending Accounts

Life & Disability Benefits

401K with company match

Paid time off (vacation, sick, voting)

Virtual Health Care

Employee discounts

Tuition Reimbursement

Career Growth

Employee Referral Program

Job summary

Steve Madden in Costa Mesa, CA is seeking a Sales Supervisor to lead the sales team and drive excellent customer service. You will assist in training, support daily operations, and act as a liaison between customers and management.

The role requires flexibility to support store goals and schedule needs. The ideal candidate has 2–3 years of retail experience, strong communication, and organizational skills to manage resources and staff effectively.

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Organizational skills

Team-building

Communication

Education

High school diploma

Job description

Steve Madden in Costa Mesa, CA is seeking a Sales Supervisor to lead the sales team and drive excellent customer service. You will assist in training, support daily operations, and act as a liaison between customers and management.

The role requires flexibility to support store goals and schedule needs. The ideal candidate has 2–3 years of retail experience, strong communication, and organizational skills to manage resources and staff effectively.