Retail Sales Supervisor - Lead, Train & Elevate Customer Service

Steve Madden; Glendale (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Eligibility

Paid time off

Employee discount

Flexible Spending Accounts

Life & Disability

Tuition Reimbursement

Career growth

Employee Referral Program

Job summary

Steve Madden in Glendale, CA is seeking a full-time Sales Supervisor to support the store's management team, lead a dynamic sales floor, and ensure outstanding customer service. The role involves guiding staff, assisting with training, and helping meet sales goals.

You will liaise with customers, sales associates, and store leadership, coordinate floor moves and merchandising, and maintain store operations.

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Organizational skills

Team-building

Communication

Flexible schedule

Education

High school diploma or equivalent

Job description

Steve Madden in Glendale, CA is seeking a full-time Sales Supervisor to support the store's management team, lead a dynamic sales floor, and ensure outstanding customer service. The role involves guiding staff, assisting with training, and helping meet sales goals.

You will liaise with customers, sales associates, and store leadership, coordinate floor moves and merchandising, and maintain store operations.