Retail Sales Lead – Coach & Elevate Customer Experience

Steve Madden Ltd.; Miami (FL); Hybrid; USD 21,000 - 26,000; Part time

Benefits offered by this job

Employee discount

Family discount

Friends and Family events

Free shoes

Employee assistance

Employee referral

Perk Spot access

401K with company match

Paid time to vote

Sustainability report

Job summary

Steve Madden Ltd. in Miami, FL invites applications for a Part-time Sales Supervisor to join our retail team. You will lead and motivate staff, support store management, and ensure exceptional customer service while managing daily operations.

The ideal candidate has 2–3 years of retail experience, strong communication, organizational skills, and flexibility to work days, evenings, weekends, and holidays. Benefits include employee discounts, performance incentives, and professional growth

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Employee Referral Program
• Access to Steve Madden's Perk Spot Program
• 401K eligibility over the age of 21 with Company match after 6 months of employment
• Paid time to vote
• Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Team leadership

Customer service

Communication skills

Education

High school diploma

Job description

Steve Madden Ltd. in Miami, FL invites applications for a Part-time Sales Supervisor to join our retail team. You will lead and motivate staff, support store management, and ensure exceptional customer service while managing daily operations.

The ideal candidate has 2–3 years of retail experience, strong communication, organizational skills, and flexibility to work days, evenings, weekends, and holidays. Benefits include employee discounts, performance incentives, and professional growth