Retail Sales Supervisor — Lead Service & Growth

Total Wine & More; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Disability & life insurance

Paid parental leave

Critical illness insurance

Discounted home and auto insurance

College tuition assistance

Consumer classes

More!

Job summary

Total Wine & More in Atlanta seeks a Supervisor to support store operations and help build a sales and service culture delivering best-in-class service. You will lead a team, coach peers, ensure regulatory compliance for alcohol sales, and maintain safety and cleanliness, while providing a welcoming, knowledgeable store atmosphere and striving to achieve key performance metrics.

Responsibilities include supervising staff, enhancing product knowledge and sales skills, and resolving customer

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Coaching peers

Communication

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Atlanta seeks a Supervisor to support store operations and help build a sales and service culture delivering best-in-class service. You will lead a team, coach peers, ensure regulatory compliance for alcohol sales, and maintain safety and cleanliness, while providing a welcoming, knowledgeable store atmosphere and striving to achieve key performance metrics.

Responsibilities include supervising staff, enhancing product knowledge and sales skills, and resolving customer