Retail Service Supervisor — Lead Store & Sales

Total Wine & More; Brookhaven (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, &-

401(k)

HSA

FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

& More!

Job summary

Total Wine & More in Brookhaven, GA is seeking a dedicated Supervisor to support store operations and cultivate a customer-focused, sales-driven culture. You will lead by example, supervise team members, coach peers, and ensure compliance with alcohol laws while delivering best-in-class service.

Join our team to help drive performance, manage daily operations, and contribute to a safe, well-organized store environment with strong discount and benefit offerings.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer service

Coaching peers

Flexible scheduling

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Brookhaven, GA is seeking a dedicated Supervisor to support store operations and cultivate a customer-focused, sales-driven culture. You will lead by example, supervise team members, coach peers, and ensure compliance with alcohol laws while delivering best-in-class service.

Join our team to help drive performance, manage daily operations, and contribute to a safe, well-organized store environment with strong discount and benefit offerings.