Store Sales Supervisor — Lead Customer Experience & Growth

Total Wine & More; Atlanta (GA); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans (medical, dental, Rx

401(k)

HSA

FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Job summary

Total Wine & More in Atlanta is seeking a Supervisor to help run daily store operations and foster a sales and service culture that delivers best-in-class service for our customers. You will report to the store management team and act as a hands-on leader with the team.

You will supervise staff, train teammates, develop product knowledge, and ensure compliance with alcohol regulations while driving sales, safety, and cleanliness throughout the store.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

POS systems

Inventory management

Interpersonal communication

Education

High school diploma

Job description

Total Wine & More in Atlanta is seeking a Supervisor to help run daily store operations and foster a sales and service culture that delivers best-in-class service for our customers. You will report to the store management team and act as a hands-on leader with the team.

You will supervise staff, train teammates, develop product knowledge, and ensure compliance with alcohol regulations while driving sales, safety, and cleanliness throughout the store.