Store Sales Supervisor — Lead Service & Growth

Total Wine & More; Sanford (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Job summary

Total Wine & More is seeking a Supervisor to support store operations and help build a sales and service culture that delivers best-in-class service for our customers. You will lead by example, supervise team members, train staff, ensure compliance with alcohol regulations, and contribute to KPIs while maintaining a safe, welcoming store environment.

In this role you will work closely with store management, manage daily shifts, coach colleagues, and uphold Total Rewards benefits while delivering

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Training

POS systems

Inventory management

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations and help build a sales and service culture that delivers best-in-class service for our customers. You will lead by example, supervise team members, train staff, ensure compliance with alcohol regulations, and contribute to KPIs while maintaining a safe, welcoming store environment.

In this role you will work closely with store management, manage daily shifts, coach colleagues, and uphold Total Rewards benefits while delivering