Retail Sales & Service Specialist — Customer Experience

Asurion; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Ahwatukee location in Arizona is seeking a Retail Sales & Service Advisor in an hourly role at Asurion. You will be the first point of contact for customers, greeting them, handling service inquiries, pricing questions, and guiding checkout while supporting front-of-house operations.

This role emphasizes sales, product education, warranties, and solutions, with a focus on driving customer engagement and store performance. Evening, weekend, and holiday availability is required.

Qualifications

• Previous customer service or retail experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Basic technical aptitude and willingness to learn product offerings.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience
• Answer incoming calls and assist customers with service inquiries, pricing, and product information
• Manage customer check-in and check-out processes accurately and efficiently
• Educate customers on products, services, warranties, and available solutions
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence
• Build customer loyalty through consistent, high-quality interactions across every visit
• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings
• Drive attachment and protection plan attach rates as a core sales performance metric
• Identify customer needs and recommend appropriate products and solutions
• Maintain and merchandise accessory wall displays and retail presentation standards
• Generate and follow up on customer leads and sales opportunities
• Meet or exceed individual sales and performance goals
• Assist with daily front-of-house operational tasks including cleaning and store organization
• Maintain accurate customer records and transaction documentation
• Support inventory awareness and retail readiness standards
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor

Skills

Retail sales

Customer service

Communication skills

Multitasking

Technical aptitude

Flexible scheduling

POS experience

Tools

Point-of-Sale systems

Job description

Ahwatukee location in Arizona is seeking a Retail Sales & Service Advisor in an hourly role at Asurion. You will be the first point of contact for customers, greeting them, handling service inquiries, pricing questions, and guiding checkout while supporting front-of-house operations.

This role emphasizes sales, product education, warranties, and solutions, with a focus on driving customer engagement and store performance. Evening, weekend, and holiday availability is required.