Retail Sales & Service Expert: Customer Experience

Asurion; Berkeley Hills (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion in North Hills, PA is seeking a Retail Sales & Service Advisor responsible for delivering an exceptional customer experience while driving retail sales. This front-of-house role focuses on sales, service intake, product education, and seamless store operations, without performing device repairs.

You will greet customers, answer questions, manage check-in/out, educate on products and warranties, support inventory, and collaborate with repair technicians to ensure smooth handoffs.

Qualifications

• Previous customer service or retail sales experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced, sales-driven environment
• Ability to multitask and manage customer interactions professionally
• Basic technical aptitude and willingness to learn product offerings
• Flexible availability including evenings, weekends, and holidays as needed

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience
• Answer incoming calls and assist customers with service inquiries, pricing, and product information
• Manage customer check-in and check-out processes accurately and efficiently
• Educate customers on products, services, warranties, and available solutions
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence
• Build customer loyalty through consistent, high-quality interactions across every visit
• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings
• Drive attachment and protection plan attach rates as a core sales performance metric
• Identify customer needs and recommend appropriate products and solutions
• Maintain and merchandise accessory wall displays and retail presentation standards
• Generate and follow up on customer leads and sales opportunities
• Meet or exceed individual sales and performance goals
• Assist with daily front-of-house operational tasks including cleaning and store organization
• Maintain accurate customer records and transaction documentation
• Support inventory awareness and retail readiness standards
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor

Job description

Asurion in North Hills, PA is seeking a Retail Sales & Service Advisor responsible for delivering an exceptional customer experience while driving retail sales. This front-of-house role focuses on sales, service intake, product education, and seamless store operations, without performing device repairs.

You will greet customers, answer questions, manage check-in/out, educate on products and warranties, support inventory, and collaborate with repair technicians to ensure smooth handoffs.