Customer Experience & Retail Sales Specialist

Asurion Insurance Services; Olathe (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion Insurance Services in Olathe, KS is seeking a Retail Sales & Service Advisor. This hourly role focuses on customer engagement, sales, service intake, product education, and front-of-house operations. You will be the first contact for customers and drive the store’s sales while supporting operations.

The position does not perform device repairs but emphasizes customer experience, sales growth, and smooth workflow within the repair shop. Evening and weekend availability are often required.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic technical aptitude and willingness to learn products.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer calls and assist with service inquiries, pricing, and product information.
• Manage check-in/check-out and maintain accurate records.
• Educate customers on products, warranties, and solutions; resolve escalations.

Skills

Customer service

Retail sales

Communication

Multitasking

Technical aptitude

Flexible availability

Tools

POS systems

Job description

Asurion Insurance Services in Olathe, KS is seeking a Retail Sales & Service Advisor. This hourly role focuses on customer engagement, sales, service intake, product education, and front-of-house operations. You will be the first contact for customers and drive the store’s sales while supporting operations.

The position does not perform device repairs but emphasizes customer experience, sales growth, and smooth workflow within the repair shop. Evening and weekend availability are often required.