Front-of-House Sales & Service Specialist

Asurion Insurance Services; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Asurion Insurance Services in Mesa, AZ is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales in the repair shop environment.

This customer-facing role focuses on sales, service intake, product education, and operational support, serving as the first contact for customers and the store's front-of-house selling specialist. The position does not perform device repairs but contributes to sales growth and smooth workflow.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer calls and assist with service inquiries, pricing, and product information.
• Manage check-in/check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and solutions.
• Support customer satisfaction initiatives and resolve escalations professionally.
• Build customer loyalty through high-quality interactions each visit.
• Drive sales of retail products and services including connected home products and protection plans.
• Identify customer needs and recommend appropriate products.

Skills

Customer service

Retail sales

Communication

Multitasking

Technical aptitude

Job description

Asurion Insurance Services in Mesa, AZ is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales in the repair shop environment.

This customer-facing role focuses on sales, service intake, product education, and operational support, serving as the first contact for customers and the store's front-of-house selling specialist. The position does not perform device repairs but contributes to sales growth and smooth workflow.