Customer-Centric Retail Sales & Service Specialist

Asurion Insurance Services; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Asurion Insurance Services in Ahwatukee is seeking a Retail Sales & Service Advisor to deliver an exceptional in-store experience while driving retail sales. In this front-of-house role you will handle sales, service intake, product education, and customer greetings through checkout, serving as the store's first contact for shoppers.

This position does not perform device repairs but focuses on customer engagement, sales growth, and smooth store workflow, including answering inquiries, processing

Qualifications

• Experience in customer service or retail sales is preferred and demonstrates ability to engage customers.
• Strong communication and interpersonal skills are required to build rapport with shoppers.
• Comfortable in a fast-paced, sales-driven environment and able to multitask.
• Experience handling customer interactions professionally and providing product information.
• Basic technical aptitude and willingness to learn product offerings.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and checkout processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and encourage positive customer reviews, resolving escalations professionally.
• Build customer loyalty through consistent, high-quality interactions across every visit.

Skills

Customer service

Retail sales

Communication

Multitasking

Technical aptitude

Flexible hours

Tools

Point-of-sale (POS) systems

Job description

Asurion Insurance Services in Ahwatukee is seeking a Retail Sales & Service Advisor to deliver an exceptional in-store experience while driving retail sales. In this front-of-house role you will handle sales, service intake, product education, and customer greetings through checkout, serving as the store's first contact for shoppers.

This position does not perform device repairs but focuses on customer engagement, sales growth, and smooth store workflow, including answering inquiries, processing