Retail Sales & Service Advisor - Customer Experience Lead

Asurion Insurance Services; Albuquerque (NM); Sur place; USD 18 000 - 26 000; Plein temps

Résumé du poste

Asurion Insurance Services in Albuquerque West is hiring a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales and supporting front-of-house operations in the repair shop. You will greet customers, assist with service inquiries, educate on products and warranties, and help manage check-in/out while bridging repair-to-sell handoffs.

This role emphasizes service, sales, and smooth operations.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Basic technical aptitude and willingness to learn product offerings.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsabilités

• Greet customers and provide a welcoming, professional in-store experience
• Answer incoming calls and assist customers with service inquiries, pricing, and product information
• Manage customer check-in and check-out processes accurately and efficiently
• Educate customers on products, services, warranties, and available solutions
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence
• Build customer loyalty through consistent, high-quality interactions across every visit
• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings
• Drive attachment and protection plan attach rates as a core sales performance metric
• Identify customer needs and recommend appropriate products and solutions
• Maintain and merchandise accessory wall displays and retail presentation standards
• Generate and follow up on customer leads and sales opportunities
• Meet or exceed individual sales and performance goals
• Assist with daily front-of-house operational tasks including cleaning and store organization
• Maintain accurate customer records and transaction documentation
• Support inventory awareness and retail readiness standards
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor

Connaissances

Customer service

Retail sales

Communication

Multitasking

Technical aptitude

Flexibility

Outils

POS systems

Description du poste

Asurion Insurance Services in Albuquerque West is hiring a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales and supporting front-of-house operations in the repair shop. You will greet customers, assist with service inquiries, educate on products and warranties, and help manage check-in/out while bridging repair-to-sell handoffs.

This role emphasizes service, sales, and smooth operations.