Retail Experience & Sales Specialist

Asurion; Fairfield (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion in Fairfield, OH is seeking a Retail Sales & Service Advisor. You will greet customers, drive retail sales, handle service intake, educate on products, and support front-of-house operations.

This role sets the tone for the customer experience from greeting through checkout. You will work with repair shop teams, promote protection plans and accessories, manage checkout and records, and strive to exceed sales goals through attentive service, strong communication, and product knowledge.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Basic technical aptitude and willingness to learn product offerings.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence.
• Build customer loyalty through consistent, high-quality interactions across every visit.
• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings.
• Drive attachment and protection plan attach rates as a core sales performance metric.
• Identify customer needs and recommend appropriate products and solutions.
• Maintain and merchandise accessory wall displays and retail presentation standards.
• Generate and follow up on customer leads and sales opportunities.
• Meet or exceed individual sales and performance goals.
• Assist with daily front-of-house operational tasks including cleaning and store organization.
• Maintain accurate customer records and transaction documentation.
• Support inventory awareness and retail readiness standards.
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor.

Skills

Customer service

Retail sales

Communication

Multitasking

Technical aptitude

Availability evenings/weekends

Tools

POS systems

Job description

Asurion in Fairfield, OH is seeking a Retail Sales & Service Advisor. You will greet customers, drive retail sales, handle service intake, educate on products, and support front-of-house operations.

This role sets the tone for the customer experience from greeting through checkout. You will work with repair shop teams, promote protection plans and accessories, manage checkout and records, and strive to exceed sales goals through attentive service, strong communication, and product knowledge.