Front-of-House Retail Sales & Service Specialist

Asurion; Bountiful (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion is a global tech solutions leader, delivering customer-first experiences across retail settings. This role focuses on greeting customers, explaining products and warranties, and guiding them through service intake and checkout in a fast-paced environment.

Asurion emphasizes teamwork and high-quality interactions, while supporting front-of-house operations and sales goals. The position offers hourly pay and incentives, with evenings, weekends, and holiday shifts expected.

Qualifications

• Experience in customer service or retail sales preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence.
• Build customer loyalty through consistent, high-quality interactions across every visit.

Skills

Customer service experience

Retail sales

Communication skills

Flexible hours

Basic technical aptitude

Tools

Point-of-Sale (POS) systems

Job description

Asurion is a global tech solutions leader, delivering customer-first experiences across retail settings. This role focuses on greeting customers, explaining products and warranties, and guiding them through service intake and checkout in a fast-paced environment.

Asurion emphasizes teamwork and high-quality interactions, while supporting front-of-house operations and sales goals. The position offers hourly pay and incentives, with evenings, weekends, and holiday shifts expected.