Customer Experience & Retail Sales Specialist

Asurion; Albuquerque (NM); On-site; USD 18,000 - 26,000; Full time

Job summary

Asurion is seeking an Retail Sales & Service Advisor in Albuquerque to deliver an exceptional customer experience while driving retail sales in a repair-shop environment. This role handles service inquiries, product education, and front-of-house operations, serving as the first contact for customers without performing device repairs.

You will greet customers, discuss pricing and product options, process check-ins and check-outs, and help maintain organized retail displays and inventory.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support inventory awareness and retail readiness standards.
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow.

Skills

Customer service

Retail sales experience

Communication skills

Multitasking

Technical aptitude

Tools

POS systems

Cash register

Job description

Asurion is seeking an Retail Sales & Service Advisor in Albuquerque to deliver an exceptional customer experience while driving retail sales in a repair-shop environment. This role handles service inquiries, product education, and front-of-house operations, serving as the first contact for customers without performing device repairs.

You will greet customers, discuss pricing and product options, process check-ins and check-outs, and help maintain organized retail displays and inventory.