Customer-Focused Retail Sales & Service Specialist

Asurion; Cranberry Township (Butler County); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion in Cranberry Township, PA is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. This front-of-house role handles service inquiries, product education, and operational support without performing device repairs.

You will greet customers, assist with pricing, educate on warranties and solutions, and drive sales and loyalty through every visit. Availability includes evenings and weekends in a fast-paced retail environment.

Qualifications

• Previous customer service or retail sales experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced, sales-driven environment
• Ability to multitask and manage customer interactions professionally
• Basic technical aptitude and willingness to learn product offerings
• Flexible availability including evenings, weekends, and holidays as needed

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience
• Answer incoming calls and assist customers with service inquiries, pricing, and product information
• Manage customer check-in and check-out processes accurately and efficiently
• Educate customers on products, services, warranties, and available solutions
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence
• Build customer loyalty through consistent, high-quality interactions across every visit
• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings
• Drive attachment and protection plan attach rates as a core sales performance metric
• Identify customer needs and recommend appropriate products and solutions
• Maintain and merchandise accessory wall displays and retail presentation standards
• Generate and follow up on customer leads and sales opportunities
• Meet or exceed individual sales and performance goals
• Assist with daily front-of-house operational tasks including cleaning and store organization
• Maintain accurate customer records and transaction documentation
• Support inventory awareness and retail readiness standards
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor

Skills

Customer service

Sales

Communication

Interpersonal skills

Multitasking

Technical aptitude

POS systems

Tools

POS systems

Job description

Asurion in Cranberry Township, PA is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. This front-of-house role handles service inquiries, product education, and operational support without performing device repairs.

You will greet customers, assist with pricing, educate on warranties and solutions, and drive sales and loyalty through every visit. Availability includes evenings and weekends in a fast-paced retail environment.