Retail Sales & Service Manager - Customer Experience Leader

Michaels; Falls Church (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) matching

Medical/dental/vision

Employee discounts

Job summary

The Michaels store in Falls Church, VA is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results while ensuring exceptional customer experiences. You will oversee front-end and service operations, uphold brand standards, and coach the team for daily execution across SOPs and company programs.

Responsibilities include MOD coverage, efficient POS usage, loyalty enrollment, protect-and-serve offerings, and omni-channel order fulfillment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs to ensure compliance with laws.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.

Skills

Retail leadership

Customer experience

Coaching

Store operations

POS knowledge

Tools

POS systems

Self-Checkout

Loyalty programs

Job description

The Michaels store in Falls Church, VA is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results while ensuring exceptional customer experiences. You will oversee front-end and service operations, uphold brand standards, and coach the team for daily execution across SOPs and company programs.

Responsibilities include MOD coverage, efficient POS usage, loyalty enrollment, protect-and-serve offerings, and omni-channel order fulfillment.